Information Collection and Use
1. Information Collection
We collect information from you in several different ways on this site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
· Help make the site easier for you to use by not having to enter information more than once.
· Help you quickly find information, products, and services.
· Help us create content that is most relevant to you.
· Alert you to new information, products, and services that we offer.
(a) Registration and Ordering. You may be asked to register or provide personal information before using certain parts of the site or ordering products via the registration form or order processing form. You will then be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address (es), phone number and email address. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and for internal marketing purposes. If we encounter a problem when processing your order, such information becomes essential in order to contact you.
(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for a contest or sweepstakes, new products, deals, to sign up for email newsletters and special offers. Your participation in a contest or sweepstakes is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest and sweepstakes winners and to award prizes. We may post on the Site the names and cities of contest and sweepstakes winners. By entering a contest or sweepstakes, you may be opting in to receive our email newsletter and special offers and this will be disclosed in the official rules governing the contest or sweepstakes.
(c) Cookies and Other Technology. Like many sites, the Site employs cookies and web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
(ii) Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon.
(iii) We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.
(iv) As an example, Facebook collects certain information via cookies and web beacons to determine which web pages are visited or what products are purchased. Please note that any information collected by Facebook via cookies and web beacons is not linked to any customer’s personal information collected by us.
(d) Log Files. As is true of most websites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (“IP”) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
(e) Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address. If you submit a review your email address will be kept private. Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.
2. Information Use and Disclosure
(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites’ content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site.
(b) Communications with You: We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is appropriate, this announce however is not mandatory (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a contest or sweepstakes, new products, deals, to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
(c) External Use. We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information to anyone other than to affiliates under Diamond System and Supplies Ltd control, except that:
(i) As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the TT Post Couriers or Foxx Couriers) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. More on this in Payment Policy
(vi) We may share non-personal information (such as the number of daily visitors to a particular web page, your ip address, system type or the size of an order placed on a certain date) with third parties such as advertising partners and data analytics systems.
(vii) We may publicly disclose the name, city, and state of the contest and sweepstakes winners.
(viii) By using this site and /or our services you consent to your personal information being used in the manner described below
“You hereby agree to exclude, indemnify, and hold harmless, Diamond Systems, from any liability howsoever arising, from your use of this site.”
We offer an online shopping experience in a very safe environment. Not only are our payment methods flexible, we also help you make secure purchases by a means with which you feel most comfortable.
We accept all credit card transactions using Visa Debit, Visa and Mastercard through our secure online payment gateway First Atlantic Commerce. All our card payments use 3D secure technology and are processed within a global standard PCI Compliant environment to give you extra peace of mind. All transmissions of data on our website are also encrypted using a secure SSL Certificate.
Due to use of the financial system, no Financial information is stored in our servers, rather it remain with the financial institution charged with processing your payment. These gateways as mentioned use global standard PCI Compliant environment to give you extra peace of mind
User Data Security
The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”). We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Unauthorized dissemination of information
“While Diamond Systems will make every effort to ensure the integrity of your personal information in keeping with the provisions herein, by using this site, you hereby agree that Diamond Systems will not be liable in respect of any data breach or dissemination of your personal information to third parties.”
Interaction with Third Parties, including payment providers
“You hereby agree to exclude, indemnify, and hold harmless, Diamond Systems, from any liability with respect to your interaction or any transactions with any third parties on this site.”
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account and completed remove your records. You can make these requests via the Contact Us section of the Site. Please do not email your credit-card number or other sensitive information.
Updates to This Policy